xo363 Casino & Sportsbook FAQ

Deposit ranges vary by payment method. For e-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—the minimum deposit is typically our welcome offer and the maximum is our welcome offer per transaction. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), the minimum is usually our welcome offer and the maximum is our welcome offer. Daily account preferences may apply depending on your payment provider's rules. E-wallet deposits settle instantly; bank transfers typically arrive within one business day. If your deposit does not appear within the stated window, contact support with your transaction receipt. We will investigate and either confirm receipt or arrange a refund to your payment method.

We do not charge fees on deposits via any payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts. Your payment provider may apply its own fees (for example, some banks charge a small fee for virtual-account transfers). Withdrawal fees depend on your payment method. E-wallet withdrawals (online payment, e-wallet, mobile banking, local payment, online payment) are typically fee-free. Bank withdrawals (e-wallet, mobile banking, local payment, online payment) may incur a bank transfer fee (usually our welcome offer–10,000 per transaction). Any fees will be disclosed before you confirm the withdrawal. If a fee is charged, it is deducted from your withdrawal amount.

All withdrawal requests on xo363 are subject to a standard review process to detect fraud and protect your account. Most withdrawals are reviewed and approved within a few hours. E-wallet withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet) typically settle to your payment account instantly or within one hour after approval. Bank withdrawals (mobile banking, local payment, online payment, e-wallet) typically arrive within one business day. If you request a withdrawal during a holiday (such as Idul Fitri or Idul Adha), processing may take longer due to reduced banking hours. You can track your withdrawal status in your xo363 account under "Transaction History." If a withdrawal is delayed beyond the normal window, contact support with your withdrawal ID.

Yes, xo363 offers demo mode for many slot and live-dealer games. Demo mode allows you to play with virtual credits (not real money) to learn game rules and features before placing real bets. To access demo mode, select a game from the slots or live-dealer section and look for a "Demo" or "Play for Fun" button. Demo credits are refreshed daily and cannot be withdrawn. Demo games use the same rules and odds as real-money games—they are a safe way to practice. Not all games have demo mode available. For games without demo mode, start with a small real-money bet to familiarize yourself with the rules. If you have questions about a game's rules or features, contact support or read the game's help screen.

xo363 offers a new-customer welcome offer. The specific terms (such as the bonus amount or playthrough requirements) are displayed when you log into your new account. Welcome offers are subject to terms and conditions—please review the offer details in your account before claiming it. Offers may vary based on your deposit method, payment provider, and region. Some offers apply automatically to your first deposit; others require a promo code to claim. If you have questions about an offer or cannot locate it, contact support. Note that we do not advertise exact bonus amounts on our main pages—the actual offer is confirmed in your xo363 account once you are logged in.

We at xo363 offer four main game categories: (1) Football betting—Liga 1, Piala Indonesia, Champions League, Premier League, Piala AFF, and other tournaments; (2) Live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, and other table games with live dealers via multi-camera studios; (3) Slots—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and hundreds of other slot games; (4) Esports—Mobile Legends, Free Fire, PUBG Mobile, and other competitive gaming markets. You can browse all games in the xo363 app or browser. Each game displays its rules, payout table, and how to play. If a game crashes or behaves unexpectedly, clear your app cache and try again, or contact support.

To request deletion of your xo363 account and personal data, contact our support team via in-app chat or email with the subject line "Account Deletion Request." Include your account email and a mobile bankingef reason (optional). We will acknowledge your request within one business day and initiate account closure. Closure typically completes within 30 days. Please note: (1) any outstanding balance in your account will be withdrawn to your registered payment method before closure; (2) closed accounts cannot be reopened; (3) we retain transaction logs for a minimum of 7 years for legal and fraud-prevention purposes. For specific data-retention policies, see our privacy policy

Live chat availability depends on our support schedule. During business hours on weekdays, live chat is typically available. Outside business hours and on weekends, you can still submit a message via in-app chat or email—our team will respond within one business day. For urgent issues outside of business hours, try in-app chat and describe your problem; an automated response will confirm receipt and provide a reference number. Check the in-app chat screen for current support hours in your timezone. If you are in Jakarta, Surabaya, Bandung, or other major Indonesian cities, standard business hours usually apply. For persistent problems or complaints, you may also contact us by email, and we will prioritize your case.

We protect your xo363 account through multiple security measures: (1) password encryption—your password is hashed and salted, never stored in plain text; (2) HTTPS encryption—all data between your device and our servers is encrypted using TLS 1.2 or higher; (3) two-factor authentication (2FA)—enable 2FA in Account Settings to require a one-time code sent to your phone each time you log in from a new device; (4) session management—we log you out after subject to verification of inactivity; (5) fraud detection—we monitor your account for unusual activity and may temporarily lock it if we detect suspicious behavior. To keep your account safe, use a strong password (at least 8 characters with letters, numbers, and symbols), enable 2FA, and never share your login credentials. If you suspect unauthorized access, change your password immediately and contact support.