xo363Terms of Use

When you open an account on xo363, you agree to our terms of use. We set out the rules that govern your account, your deposits and withdrawals, how we handle disputes, and the jurisdiction limits that apply to our service. These terms are binding once you register.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This page outlines what we require from you, what you can expect from xo363, and how we resolve disagreements.

Read these terms carefully before you create an account. If you do not agree with any part, do not register. By logging into xo363, you confirm that you have read, understood, and accepted these terms in full.

Account Opening and Your Responsibilities on xo363

To open an account on xo363, you must be of legal age in your jurisdiction and not prohibited by law from using our service. We require your email address, a secure password, full name, date of birth, and phone number. You must provide accurate information. If you provide false or misleading details, we may suspend or close your account without refund.

Your account is personal and non-transferable. You are responsible for keeping your password confidential. Do not share your login credentials with anyone. If you suspect unauthorized access, change your password immediately and contact our support team. We are not liable for losses resulting from unauthorized access if you have been negligent with your password.

Know Your Customer (KYC) verification

Before your first deposit, we ask for identity verification. Upload a clear photo of your national ID card, passport, or driver's license; a selfie showing your face; and proof of address (utility bill or bank statement dated within three months). Our team reviews these within one business day. We may request additional documents if needed. Verification protects both you and xo363 from fraud and money laundering. Once verified, your account is flagged as "KYC Complete" and you can deposit and withdraw freely.

Deposits and payment methods on xo363

We accept eight payment methods: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you deposit via e-wallet, you authorize a one-time payment from your wallet to xo363. When you use a bank virtual account, you transfer funds from your personal bank account to the account number we provide. Deposits are your responsibility—verify the recipient details before confirming. We are not liable for deposits sent to incorrect accounts.

E-wallet deposits typically settle within minutes. Bank transfers may take one business day. We do not guarantee fixed processing times, as settlement depends on your bank and payment provider. Public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may extend processing by one day. Once your deposit is confirmed in our system, your xo363 balance updates and you can use those funds immediately.

Withdrawals and account balance

Your account balance reflects all deposits, winnings, and losses. To withdraw, request a payout via your account, select your payment method, and enter the amount. We review withdrawal requests to verify your account and prevent fraud. Withdrawals to e-wallets typically process within minutes. Withdrawals to bank accounts may take one to two business days. We do not charge fees on withdrawals; your bank or e-wallet provider may apply transaction fees.

You must withdraw to the same payment method you used to deposit. If you need to change your withdrawal method, contact our support team and provide new bank details. Re-verification may be required, which takes one business day. We reserve the right to decline withdrawals if we suspect fraud, money laundering, or breach of these terms.

Our xo363 Policy on Bonuses, Disputes, and Jurisdiction

Bonuses and promotional offers

From time to time, we may offer bonuses or promotional credits to new or existing users. Any bonus is subject to terms specific to that offer—we publish these terms clearly when the bonus is available. Bonuses may have wagering requirements, game restrictions, or expiry dates. We reserve the right to modify or withdraw any bonus offer at any time. If you breach these terms, we may forfeit your bonus and any winnings derived from it.

Game rules and outcomes

All games on xo363 (slots, live-dealer tables, sports betting) are governed by published rules. Outcomes are determined by certified random-number generators or live events. We do not guarantee any outcome or return. Each game result is final once settled. We are not liable for connection drops, device failures, or user error that affects gameplay. If you believe a game result is incorrect, contact our support team with the date, time, and game details. We will investigate and respond within one business day.

Account suspension and closure

We may suspend or close your account if you breach these terms, provide false information, engage in fraud, or violate applicable law. Suspension is temporary; closure is permanent. If your account is suspended, you cannot deposit or withdraw until the suspension is lifted. If your account is closed, we will return any remaining balance to your original payment method within five business days. We are not liable for any losses or inconvenience caused by suspension or closure.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access xo363 from a jurisdiction where our service is unavailable, your account may be restricted or closed without notice.

These terms are governed by the laws of the jurisdiction where xo363 operates. Any dispute arising from these terms or your use of xo363 is subject to the jurisdiction's legal framework. We do not accept liability for losses resulting from your breach of local law or your use of xo363 in a prohibited jurisdiction.

Limitation of liability

xo363 provides our service on an "as is" basis. We do not warrant that our platform is error-free, uninterrupted, or secure. We are not liable for indirect, incidental, or consequential losses (including lost profits or data) arising from your use of xo363. Our total liability to you is limited to the amount you have deposited into your account. Some jurisdictions do not allow liability limitations; in those cases, our liability is limited to the maximum extent permitted by law.

Changes to these terms

We may update these terms at any time. Changes take effect when we publish them on this page. Your continued use of xo363 after changes are published means you accept the new terms. If you do not agree with changes, you may close your account. We will notify you of material changes via email or in-app message.

Contact xo363

If you have questions about these terms or our service, contact our support team via the in-app message centre or email. We are available during business hours on weekdays. For urgent issues, live chat may be available. We aim to respond to all inquiries within one business day.