xo363 Legal Notice
We at xo363 operate an online gaming platform available only where local law permits. Our services include football betting (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We do not offer our services in jurisdictions where online gaming is prohibited.
This legal notice outlines the terms under which we operate, your responsibilities as a user, and the jurisdiction-restricted nature of our service. Users are responsible for verifying that access and use of xo363 comply with the laws of their own jurisdiction. We recommend reviewing this notice alongside our full terms and conditions before opening an account.
If you have legal questions about xo363, contact our support team via the in-app message centre or email. We respond within one business day on weekdays.
Service Availability and Jurisdiction
Where xo363 operates
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are in a supported region—such as Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta—you may be eligible to open an account on xo363. However, local regulations vary, and you must confirm eligibility before registering.
Account eligibility on xo363
To open an account on xo363, you must be of legal age in your jurisdiction and not a resident of a jurisdiction where our services are prohibited. During registration, you confirm that you meet these requirements. We verify your identity through KYC (Know Your Customer) documentation: a national ID card, passport, or driver's license; a selfie; and proof of address. If your documentation indicates residence in a prohibited jurisdiction, we will not approve your account.
User responsibility for jurisdiction compliance
xo363 does not provide legal advice. You are solely responsible for determining whether access and use of our platform comply with your local laws. If you are unsure, consult a legal professional in your jurisdiction before opening an account.
Relocation and account restrictions
If you open an account on xo363 while in a supported jurisdiction and later relocate to a region where our services are prohibited, your account may be restricted. We may suspend your account and guide you through a withdrawal process to return your balance. We recommend updating your account profile with your current address so we can monitor compliance. If you move or travel, inform our support team of your new location.
Payment methods and local regulations
xo363 supports eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets), and mobile banking, local payment, online payment, e-wallet (bank virtual accounts). All are available in Indonesia. If you are outside Indonesia, some payment methods may not be accessible. We do not process payments from prohibited jurisdictions. If a payment fails due to jurisdiction restrictions, contact our support team for clarification.
Our Policies and Your Rights
Data protection and privacy on xo363
We collect personal data (name, email, phone, ID, address) to verify your identity and process transactions. We store this data securely and never share it with third parties without your consent, except where required by law. Our privacy policy details how we collect, use, and protect your information. You can review it in your account settings. If you request account deletion, we retain transaction history for regulatory compliance but remove your personal details from active systems within 30 days.
Account security and two-factor authentication
We protect your account through KYC verification and optional two-factor authentication (2FA). Enable 2FA in your account settings to add an extra security layer. If you suspect unauthorized access, change your password immediately and contact support. We never ask for your password via email or chat. All account activity is logged server-side for security and dispute resolution.
Deposit and withdrawal policies
Deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet settle instantly. Bank transfers (mobile banking, local payment, online payment, e-wallet) typically process within one business day. All withdrawals are subject to a standard review window to verify your account and prevent fraud. After review, funds are sent to your original payment method. We do not charge fees on deposits or withdrawals; your bank or e-wallet provider may apply transaction fees. Withdrawals to a different method than your deposit require additional verification—contact support first.
Game fairness and dispute resolution
All games on xo363 are designed to be fair. Live-dealer tables use physical cards and wheels. Slot games run on certified random-number generators. Crash games use provably fair algorithms. If a dispute arises, we review the recorded session to confirm the outcome. Contact our support team via in-app chat or email with the date, time, and game details. We respond within one business day on weekdays. Our decision on disputes is final and binding under our terms of service.
Account closure and dormancy
You can close your xo363 account at any time by contacting support. We will process your withdrawal and close your account within five business days. If your account is inactive for 12 months, we may mark it as dormant. Dormant accounts retain their balance but cannot access games or make new transactions. Contact support to reactivate a dormant account. If you close your account, you forfeit any unclaimed bonuses or promotional credits.
Prohibited activities on xo363
We prohibit the following on xo363: using multiple accounts to circumvent limits, sharing account credentials, accessing xo363 from a prohibited jurisdiction, using automated tools or bots, and engaging in fraud or money laundering. Violation of these policies may result in account suspension and forfeiture of your balance. We reserve the right to investigate suspicious activity and report it to relevant authorities if required by law.
Changes to this legal notice
We may update this legal notice at any time. Changes take effect immediately upon posting. We recommend reviewing this notice periodically. Continued use of xo363 after changes constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal.
Contact and support
For legal inquiries or questions about this notice, contact our support team via the in-app message centre. Open your account menu, select "Help," and send a message. Include your account details and the nature of your inquiry. We respond within one business day on weekdays. For urgent issues, live chat may be available during business hours. All interactions are logged for transparency and dispute resolution.